Email us at info@vedauss.com and our customer service team will be happy to help you with any questions or concerns.
Email us at info@vedauss.com and our customer service team will be happy to help you with any questions or concerns.
Yes, we offer fast, free shipping to customers around the globe.
We fulfill orders from our Hong Kong hub.
To ensure speedy processing, please request any changes or cancellations within 12 hours of ordering. After that window closes, orders proceed to fulfillment, but you can still return items after delivery for a full refund.
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
Orders are processed Monday through Friday. Please allow 1–3 business days for processing and expect shipment the day after processing is complete. Processing times may be longer during holidays and sale periods.
If your order hasn’t arrived within 30 days after shipment, contact us and you’ll be eligible for a full refund.
Delivery typically takes 2–4 weeks, depending on your location and local customs handling.
Product prices are displayed in your local currency based on your location. Any import duties or taxes levied by your country’s customs office are your responsibility and are not covered by us. For details, please check with your local customs authority.
Contact info@vedauss.com to initiate a return. We’ll guide you through the process for a full refund.
Email us with your order number, photos of the issue, and a brief description. We’ll resolve your case promptly, whether that means sending a replacement or issuing a refund.
Refunds are credited to your original payment method within 7–10 business days after we receive the returned item or confirm your cancellation. If you don’t see it after that time, please check with your bank or card issuer.