Frequently Asked Questions
Q: How can I contact Vedauss?
A: Email us at info@vedauss.com and our customer service team will be happy to help you with any questions or concerns.
Q: Do you ship worldwide?
A: Yes, we offer fast, free shipping to customers around the globe.
Q: Where do you ship from?
A: We fulfill orders from our Hong Kong hub.
Q: Can I change or cancel my order?
A: To ensure speedy processing, please request any changes or cancellations within 12 hours of ordering. After that window closes, orders proceed to fulfillment, but you can still return items after delivery for a full refund.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
Q: When will my order be processed?
A: Orders are processed Monday through Friday. Please allow 1–3 business days for processing and expect shipment the day after processing is complete. Processing times may be longer during holidays and sale periods.
Q: How long will it take to receive my order?
A: Delivery typically takes 2–4 weeks, depending on your location and local customs handling.
Q: What if I don’t receive my order?
A: If your order hasn’t arrived within 30 days after shipment, contact us and you’ll be eligible for a full refund.
Q: Will I be charged customs and taxes?
A: Product prices are displayed in your local currency based on your location. Any import duties or taxes levied by your country’s customs office are your responsibility and are not covered by us. For details, please check with your local customs authority.
Q: How do I return an item?
A: Contact info@vedauss.com to initiate a return. We’ll guide you through the process for a full refund.
Q: What if the item I received is defective, incorrect, or damaged?
A: Email us with your order number, photos of the issue, and a brief description. We’ll resolve your case promptly, whether that means sending a replacement or issuing a refund.
Q: When will I receive my refund?
A: Refunds are credited to your original payment method within 7–10 business days after we receive the returned item or confirm your cancellation. If you don’t see it after that time, please check with your bank or card issuer.